Cancellation & Refund Policy – House of Microgreens

1. Cancellation Policy

One-time / Sample Orders

• Can be cancelled before harvest/packing begins.
• Once preparation starts, cancellation is not allowed.

Subscription Orders

• You may cancel or pause the upcoming cycle before the communicated cut-off time.
• Deliveries already scheduled or harvested cannot be cancelled.

To request cancellation, contact us by WhatsApp, phone, or email.

2. Refund Policy

Refunds are eligible only in the following situations:

You will receive a refund if:

• We cannot deliver to your location after payment.
• We cancel your order due to unexpected operational issues.
• You report a valid quality issue within a few hours of delivery and provide proof (photo/video).

Refund Duration:

Approved refunds will be processed to the original payment method within 7–10 working days (depends on bank/Razorpay).

Refunds NOT provided for:

• Change of mind after placing the order
• Incorrect address, unreachable customer
• Cancellations after harvesting/packing
• Delays caused by unavoidable factors (rain, traffic, strikes, etc.)

3. Replacement Policy

Instead of refunds, we may offer:

• Free replacement in next delivery, or
• Partial credit/discount, or
• Full replacement in genuine cases

Eligibility:

• Issue must be reported within a few hours of delivery.
• Clear photos/videos must be shared.
• The final decision rests with House of Microgreens after evaluating the situation.

4. Contact for Cancellations & Refunds

Email: hi@houseofmicrogreens.in

Phone/WhatsApp: +916363312348